Cómo construir la Experiencia de empleado
claves para lograr compromiso con la organización
Alcoba González, Jesús
(ed.)
Mora, Lola
(ed.)
When the term Customer Experience appeared several years ago, many thought it was a fad or a new way of naming old concepts. Few today would doubt the boom it has experienced or the central position that this approach represents in the business arena. Now comes the turn of the Employee Experience, a new strategic business function that acts on the experiences of workers within an organization, enhancing value creation. Its management helps to structure Human Resources processes in an integrated manner and is particularly useful in talent, culture, transformation and innovation projects, among others. From the operational point of view, both the methodology and the techniques of the Employee Experience are based on those of the Customer Experience.
- Author
-
Alcoba González, Jesús
(ed.)
Mora, Lola (ed.)
- Subject
-
Human sciences
> Business and economics
- EAN
-
9788411310062
- ISBN
-
978-84-1131-006-2
- Edition
- 1
- Publisher
-
LID Editorial Empresarial
- Pages
- 208
- High
- 22.0 cm
- Weight
- 15.0 cm
- Release date
- 22-03-2022
- Language
- Spanish
- Series
- Acción empresarial
