Primero los empleados, los clientes después

First, the employees. Customers After is a book that demonstrates how the concepts of "transparency" and "trust" rejuvenate the spirit of your company. When Vineet Nayar took over HCL Technologies (HCLT) in 2005, the company's success was threatened by changes in the global information technology (IT) services market. Five years later, the company had become one of the fastest growing IT services companies in the world and was world famous for its radical management practices. What did HCLT do to carry out this transformation? The secret to the company's success was putting employees first, especially those who work in the "value zone," described here as the connection between the customer and HCLT. To that end, the company did not create any employee satisfaction programs, undertake any massive restructuring, or implement any major technology projects. What he did was use a series of relatively simple catalysts that led to important (and often unexpected) results.